1. BOOKING AND PAYMENT
All bookings are made and accepted subject to the terms set out in booking conditions. When you instruct us to confirm your booking verbally or in writing we will do so immediately and you must pay your deposit at that time.
We hold Air Travel Organiser's Licence No.4171 issued by Civil Aviation Authority which provides for your financial protection and if applicable, reparation in the event of our insolvency. When you make a definite reservation your completed Booking form must be accompanied by a deposit of 25% of the total amount. We allow 7 days from confirmation of the booking for monies to reach us, unless advised otherwise at the time of booking. The person signing the booking form does so on behalf of all other persons named on it and becomes primarily responsible to us for all payments in respect of the booking. The balance of the holiday cost must be received by us at least 10 weeks before the departure date, otherwise we reserve the right to cancel your booking and you could be liable to pay cancellation charges as shown in condition (3).
Although we reserve the right to increase or decrease brochure prices at any time prior to booking, once you have made your booking and paid your deposit, the cost of your holiday will not be changed.
3. CANCELLATION BY CLIENT
If you wish to cancel your holiday this must be done in writing from the person in whose name the holiday is invoiced ( or the travel agent through whom the booking was made) and sent by recorded delivery. This is effective from the date it is received at our office. In the event of cancellation the following charges become payable.
|Period before scheduled departure date within
which notification is received by us.
|Cancellation charge including deposit
(but excluding insurance)
|More than 42 days||Deposit only|
|29-42 days||50% of final invoice|
|22-28 days||60% of final invoice|
|1-21 days||100% of final invoice|
4. HOLIDAY INSURANCE
As a condition of booking you must either take out the holiday insurance which we have arranged, or arrange a policy yourself or through your Travel Agent which must provide comparable or greater cover under all sections. We are unable to accept responsibility for any costs you or any one in your party may incur as a result of failing to take out adequate insurance cover.
5. CANCELLATION BY US
Cancellation by us may be necessary in exceptional circumstances, or because not enough people have booked your chosen holiday to make it commercially viable. Therefore we reserve the right to cancel your holiday and in this event we will offer you a full and prompt refund of all money paid or an equivalent available holiday. Unless it is necessary to do so as a result of hostilities, political unrest or other force majeure, your holiday will not be cancelled. At the due date, if the client has failed to pay the full balance of the holiday price in accordance with Booking Condition No 1, in which case cancellation charges as per Booking Condition No 3 will apply.
6. ALTERATION TO YOUR BOOKING
We will try wherever possible to make any alteration you request after your booking has been made. There will be a charge for any alteration. A major alteration (e.g change of departure date) within 8 weeks of departure will be treated as cancellation.
In the unlikely event of there being something not to your liking whilst you are on holiday you must report to our holiday representatives immediately. Our holiday representatives are empowered to resolve problems to prevent them spoiling your holiday. Unless there is a valid reason as to why you failed to report your complaint to our holiday Representatives, then we will not consider ourselves to be liable in respect of those complaints.
If the matter has still not been resolved to your satisfaction on your return to the U.K, then you should highlight your complaint to us within the 28 days of your return. Disputes arising out of, or in connect with this contract which cannot be amicably settled, may (if the client wishes) be referred to arbitration under a special scheme, which, though devised by the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Abitrators. The scheme (details of which can be supplied on request) provide for a simple and inexpensive method of arbitration on documents alone with restricted liability to you in respect of costs. The scheme does not apply to claims over £1500 per person or £7500 per Booking form, or to those which are solely or mainly in respect of physical injury or illness or the consequences of such injury and illness. The rules of the scheme provide that the application for arbitration must be made within 9 months of the date of your return from holiday, although in special circumstances may still be offered outside this period.
The contract is governed by English Law and you agree to submit to the jurisdiction of the English Courts.
9. SAFETY STANDARDS
The safety standards and regulations overseas are those of the country in question, and not necessarily the same or equivalent standards in the UK. The monitoring, enforcement and compliance with local regulations is carried out by the appropriate authorities in the country concerned. We urge you take all reasonable precautions to protect yourself and family whilst on holiday.
10. ALTERATION BY THE COMPANY
The arrangements featured in this brochure are planned many months in advance and amendments do occasionally become inevitable. In the majority of cases such changes would be considered by the company to be minor, in which case the company shall have absolute discretion as to whether the Client is or not notified. Should, in the opinion of the company, circumstances arise that make is necessary, the company reserves the right to place the Client in a Gulet, Hotel or Villa different to that booked, but of comparable standard to that originally booked. If a change the company considers major becomes necessary, the company will inform the Client or the Travel Agent as soon as is reasonably possible if there is time before departure. A major change to the holiday arrangements might involve a change of airport, resort area, outward or return time of departure by more than 12 hours, or offering accommodation of a lower standard than booked. the Client has a choice of:
a) Accepting the changed arrangements as notified; b) Purchasing another available holiday from the company; c) Cancelling the holiday.
If the client accepts alternative a) or b) above, the company will pay compensation on the scale shown below. If the Client accepts alternative c) above, the company will refund all the monies paid in addition and will pay compensation on the scale shown below. In no case shall compensation be payable if the alteration is as a result of Force Majeure.
|Period before scheduled departure date within which a major change is notified||Compensation per passenger (excluding infants)|
|More than 56 days||Nil|
For the avoidance of doubt, flight delays are not considered to be alterations by the company. Provided the company complies with the terms of this Booking Condition to the best of it's ability, the company will not be liable for any breach of contract or claim that may arise as a result of any inconvenience suffered.
11. LIABILITY OF THE COMPANY
a) The company accepts responsibility should the services it is contractually obliged prove deficient or not of reasonable standards. This will not apply in circumstances amounting to Force Majeure.
b) The company is only liable death, bodily injury or illness arising as a direct result of the negligent acts or omissions of it's employees, agents or servants, subcontractors and suppliers acting in the course of their employment and on the companies business.
c) Any claims made pursuant to (a) and (b) above must be notified to the company within 3 months of return from holiday and shall be subject to English law. The Client must assign to the company all rights against any party to the claim and must give the company and it's insures full assistance in claiming against such party.
d) The company will, where possible offer every reasonable assistance should a client suffer illness, personal injury or death arising out of an activity which does not form either part of the holiday arrangements or an excursion booked through the company. This assistance will include, where possible, advice, guidance and at the companies discretion, where appropriate, initial financial assistance subject to an overall aggregate limit of £5000 for all persons named on the Booking Form.
12. BROCHURE DESCRIPTION
Every effort has been made to ensure that the descriptions and information in this brochure are accurate at the time of going to press. However, there could be times when changes to the advertised facilities like watersports may be affected by weather conditions, bars and discotheques may not start at the very beginning or late in season. All gulets featured in our brochure are designed to give you an overall impression of a typical gulet. This means that each gulet has its own individual design, shape, size and appearance. We reserve the right to substitute an alternative craft of similar specifications if we believe it to be necessary or appropriate. However, when we are advised of any significant or long term changes, we will inform you at the time of booking or, if you have already booked, we will contact you before your departure if there is time. Photographs show the gulets with sails hoisted, you are reminded that gulets operate with motors so the sails are largely aesthetic. Gulets are not air-conditioned during the night when the power to the generator is switched off.
Where travel and health documents are necessary to comply with the requirements of any country you may wish to visit, then it is your responsibility to provide them. If failure to obtain such document results in fines, surcharge or other financial penalty being imposed upon us then you shall be reimbursed accordingly. You must ensure by consulting your own doctor if necessary of specific health precautions deemed prudent for the country /resort you intend to visit and the appropriate medication / inoculations complied with.
14. Passport Information
Non British passport holders must refer to the embassy of the country they wish to visit to establish what (if any) visas they require. At the time of publishing the brochures. British passport holders are required to purchase a visa on arrival in Turkey at a cost of £10 payable by a £10 sterling (not Scottish) banknote. In all cases passport holders should have a minimum of 3 months validity after your return home.
15. Flight Information
The flights in this brochure are scheduled to be operated by Monarch Airlines, Thomson Airways, Jet 2, Thomas Cook Airlines, Pegasus, EasyJet, BA and Turkish Airlines. However, we reserve the right to change airlines and aircraft type without notice. Such changes will not be regarded as "significant" and you will not be entitled to cancel your holiday without paying the appropriate cancellation charge. Occasionally we may have to make a significant change (including cancellation) to your holiday after confirmation. Significant changes are as follows: Change of UK departure airport (other than Gatwick, Heathrow, Stansted or Luton which are all classified as a London airport). A single change of your time of departure from or to the UK by more than 12 hours. All flight timings are subject to Civil Aviation Authority approval and, therefore, final timing should be taken from your flight tickets. You are advised to check in two hours before departure. Late arrivals may be refused by the airline and Blue Cruise cannot take responsibility for this. Delays to flight departures are not the responsibility of Blue Cruise and you should take appropriate holiday insurance to cover you against this.
Compensation will not be payable if we are found to cancel or in any way change your holiday due to war, or threat of war, Riots, Civil commotion, Industrial disputes, Disaster, Terrorist activities, Technical or other problems with transportation, Closure of airports or seaports, alteration or cancellation of scheduled services.
16. Blue Cruise will not reimburse any customer who changes, or does not utilise any part of the package arrangements which they have booked and paid for with this company.
17. Blue Cruise reserve the right in its absolute discretion to terminate without notice the holiday arrangements of any Blue Cruise passenger whose behaviour is such that it is likely in the opinion of Blue Cruise to cause distress, damage, annoyance of danger to ant third party. In the event of such termination, no compensation will be paid.
18. We reserve the right to amend the itinerary, after the point of embarkation and/or disembarkation due to operational reasons.
The final decision is at the Captain's discretion.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: http://www.atol.org.uk/ATOLCertificate